1. Refund & Return Policy
We always strive to deliver quality products. However, if there is any issue with your order, the following conditions apply:
- Product Check on Delivery:
- Please check your product carefully in the presence of the delivery person. No claims will be accepted afterward.
- Damaged or Incorrect Products:
- If the product is damaged or incorrect, you can return it immediately at the time of delivery.
- You can exchange the product within 3–7 days if you receive an incorrect item.
- Non-Returnable Items:
- Sold items cannot be returned unless they are damaged or incorrect.
- Returns will not be accepted without a valid reason (e.g., wrong item, physical damage, or manufacturing defect).
Once we receive and verify the returned product, we will process your exchange or refund (if applicable). Refunds will be issued to the original payment method.
2. Cancellation Policy
- You may cancel your order if it has not yet been processed or shipped.
- To request a cancellation, please contact our customer service team immediately at 01637890526.
- If the order has already been shipped, you will need to follow our return policy upon receiving the item.
- ShopX reserves the right to cancel any order or take necessary actions at its sole discretion, without prior notice.
3. Contact Us
For any questions or assistance regarding our Refund, Return, or Cancellation Policy, please contact us:
📞 Hotline: 01637890526
💬 Messenger: https://m.me/shopxrajbd
📱 WhatsApp: https://wa.me/message/3RLFWMDRXLSKD1
🌐 Facebook Page: https://www.facebook.com/shopxrajbd
At ShopX, we value your trust and strive to make your shopping experience smooth and satisfying.